Dear Valued Customers,
Olex is committed to being a ‘Customer Focused’ organisation, we are constantly striving to improve the level of service and value it delivers to our customers.
In August 2011, Olex is embarking on a new mission/ initiative “Voice of the Customer” designed to engage our customers, gather important and valuable feedback regarding Olex’s performance in the following areas - customer service, account management, supply chain, product portfolio and marketing.
Olex has engaged a specialist independent third party to run and manage this initiative/ program, to gather your feedback in the all the key areas mentioned above. Subsequently we will evaluate and asses our current performance, identify areas in need of improvement and put measures in place to ensure high standards of performance and customer orientation are maintained.
You will be receiving an email shortly, requesting your participation in this very important online survey. You are requested to provide open and honest feedback, this survey should take you no longer than 6 minutes to complete.
We thank you in advance for your cooperation and participation in this very important mission/initiative.